1. Introduction
Nexora Digital ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our subscription services.
2. Information We Collect
- Name and contact information (email address, telephone number, mailing address)
- Payment and billing information (processed securely by our payments provider; we do not store raw card data)
- Account credentials and personalized preferences
- Customer support interaction records
- IP address, device identifiers, browser type, and session timestamps
3. How We Use Your Information
- Deliver VPN network encryption and private community portal access
- Process card authorizations, billing, and subscription renewals
- Send account activation receipts and transaction notifications
- Detect, investigate, and prevent fraudulent transactions
- Comply with accounting, banking, and card scheme requirements
4. Legal Basis for Processing (GDPR)
- Contractual necessity: to provide the services you request
- Legitimate interests: to protect our network and improve the experience
- Legal compliance: financial reporting, tax retention, and anti-fraud obligations
- Consent: for optional communications where consent was provided
5. Information Sharing
We do not sell, rent, or lease your personal data. Disclosures are limited to payment processors, cloud infrastructure providers, and legal authorities responding to valid legal process.
6. Data Retention
We retain personal information only as long as needed to fulfill service agreements, resolve payment disputes, and meet tax and accounting obligations.
7. Your Privacy Rights
- Access and portability of your stored records
- Rectification of inaccurate records
- Erasure, subject to statutory retention requirements
- Restriction of, or objection to, non-essential processing
To exercise these rights, email admin@nexorasubs.com.