1. Overview
Nexora Digital ("Company," "we," "us," or "our") is committed to clear, honest billing and fair dispute resolution. This policy describes how cancellations and refunds work.
2. Online Cancellation & Recurring Subscriptions
You may cancel your active subscription at any time without penalty or cancellation fees. Cancellation takes effect immediately. Unless cancelled before your renewal date, your pass renews into the selected subscription plan.
- Use our Cancel page for step-by-step instructions.
- Email your order ID or registered email to admin@nexorasubs.com.
- Call +1 (315) 275-7257 during business hours.
3. Refund Terms
Recurring subscriptions. If you cancel mid-cycle, you keep access through the end of the paid billing period. Pro-rated refunds may be granted upon review if technical downtime prevented access.
Duplicate charges. Confirmed duplicate billing or processing errors are refunded in full within 24 to 48 business hours of verification.
Fraud and unauthorized charges. Transactions proven to result from fraudulent card use are fully refunded.
4. Refund Processing Timeframes
Approved refunds are returned to the original payment method. Card refunds typically take 5–10 business days. Digital wallet refunds typically take 1–3 business days. The exact posting date depends on your bank.
5. How to Request a Refund
- Your full name and the email address used at checkout
- Your order receipt number or the last 4 digits of the billed card
- A brief explanation of the issue or cancellation request
We review every request within 24 business hours.
6. Contact
Email: admin@nexorasubs.com · Phone: +1 (315) 275-7257
Before contacting your card issuer, please contact us. We resolve billing concerns quickly.